Living Hotels, an 18-apartment hotel brand owned by a family, which offers a variety of working areas, has improved both the guest experience and the staff experience with the digitalisation and management of the hotel.

Working with SIHOT, one of the leading property management systems, Living Hotels embarked on a mission to make operational savings and improve the guest journey, from arrival through to in-room and post-stay experiences. Living Hotels had to free its teams from administrative tasks to focus on the needs of their guests.

Looking for accessible and user friendly systems for guests while improving efficiency and resource management for staff, Living Hotels chose a selection of SIHOT solutions.  The approach combines 3 complementary solutions.

  • SIHOT.PRE-& POST-STAY to automatically send pre-arrival and post-stay guest emails with upsell promotions and offers;
  • SIHOT.KIOSK self-service check-in and check-out terminal (currently installed at Living Hotels Frankfurt and Soulmate Garching); and,
  • SIHOT.GO! – a guest mobile app to manage reservations, check-in, service requests, and access hotel information (currently running in the Frankfurt property).

Living Hotels also has a website chatbot that can answer 24/7 guest questions and DocuSign for streamlined agreements with business partners.

Marc Becker, EDV administrator, Derag Living Hotels, said: “By automating these interactions, we have saved a huge amount of time and removed a great deal of duplicate work that our teams were doing. Now, our check-in/out staff is under much less stress. Our teams are more responsive, and our guests show a higher level satisfaction. SIHOT digitalised our hotel management and operations, while elevating our guests’ stay experience and reducing the pressure on our staff.”

Carsten Wernet is the Chief Executive Officer of SIHOT. He said:

“Living Hotels has a commitment to provide a seamless experience to guests.”

The team understands the importance to plan and research before taking action to meet business objectives and needs. We were able to augment the existing tech stack by understanding guests’ requirements and identifying their needs.

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