SriLankan Airlines has unveiled ‘Yaana,’ an innovative AI-powered chatbot designed to revolutionise passenger interactions and elevate customer support. Yaana was developed in collaboration with CodeGen International Pvt Ltd. to provide assistance with a wide range of customer questions.
The chatbot has been launched on the corporate website of SriLankan Airlines. Chamara Perera shared his excitement at the new technology: “Yaana includes a generative artificial intelligence virtual assistant powered using GPT-4. It has sophisticated retrieval capabilities to enhance customer interactions and quickly solve inquiries.”
The system uses a conversational AI framework, as well as custom algorithms to ensure that passengers receive accurate, timely, and contextually relevant answers. Yaana gives passengers tailored, reliable information by comparing multiple policy documents with real-time datasets, such as flight schedules.
Yaana has handled more than 12,000 inquiries since going live. It has resolved 88 percent of them autonomously. Dimuthu Tenneakoon, SriLankan Airlines’ Head of Worldwide Sales and Distribution, highlighted the potential and scalability of the system.
“We expect Yaana will manage five times its present volume.”
Yaana’s 24/7 accessibility, real-time updates in the event of disruptions, streamlined guidance for bookings, and personalised help with complex queries will improve customer experience at every stage.
The chatbot is a great help to passengers during flight disruptions. It helps them find alternate travel options quickly. Yaana is available worldwide and supports multiple languages. This makes it a useful tool for SriLankan Airlines diverse global customer base. This step shows SriLankan Airlines commitment to leveraging technologies to enhance the overall experience of passengers.
Views: 7,771
Related to the topic:
- SriLankan Airlines launches now daily flights SriLankan Airlines is introducing a new daytime service between Bangalore and Colombo, starting October 31, 2024. This will bring the total number of weekly flights between these two cities up to ten. This new service will be aimed at Indian holidaymakers and corporate travelers looking for a short weekend getaway to Sri Lanka. Flight UL1174 will depart Bangalore at 09:40 on Thursdays. Fridays and Saturdays. Arriving in Colombo by 11:10 am. The return flight UL1173 will leave Colombo from 07:20 am and arrive in Bangalore at 0840 am on the same dates. The new schedule…
- Air India approached to develop AI chatbots Major US and European carriers have approached Air India to develop generative AI chatbots, similar to AI.g. The Indian carrier currently handles around 97% of customer queries without the assistance of contact centre agents. Air India, owned by the Tata group, has also filed its first patent for a new feature called 'one-click booking' on its mobile app and website. Air India's Chief Digital & Technology Officer Satya Ramaswamy on Tuesday said a lot of innovations are being done so that AI.g stands apart. He said: "We are also sharing the knowledge of the chatbot…
- Belgium's gateway to the world Today's focus is on the topic of travelling and the Belgian airline Brussels Airlines (SN), which is the national airline of Belgium and part of the Lufthansa Group. With its base at Brussels Airport, it offers connections to over 100 destinations in Europe, Africa, North America and the Middle East. However, until the early 2000s, it was backed by an even better-known brand... 1923 - 2001: Sabena It is interesting to take a look at the history. The Belgian airline Sabena was founded in the Sturm und Drang phase of aviation and was internationally successful…
